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To: All Staff and Students
From: Information Technology Unit
Date: 29 January 2019

Notification of Incident – Unable to access to The Internet (WK Campus)
Description : Due to unusually high volume of incoming network traffic from Internet link, users experience very slow when access to the Internet or no responding. The problem is due to an unknown source attempted to attack servers in CPCE by sending a lot of network packets from the Internet.
Period of Incident: Start: 11:00 AM, 28 January 2019
End: 3:30 PM, 28 January 2019
Status The internet access service resumed normal. ITU has blocked the Internet address that sending high volume traffic on our firewalls.
System(s) affected: Internet access

Should you have any enquiries, please contact Networking Team at 3746-0566 or ITU Helpdesk at 3746-0818 / 3746-0819 or email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

We apologize for any inconvenience this may cause.

Paul Lo
Networking Team
Information Technology Unit


HelpDesk Contact

HHB Campus
11/F, Student Computer Centre
(Mon-Fri : after 5:30pm;
Sat : Whole day)

WK Campus
5/F, South Tower, Student Computer Centre
3746 0819

HelpDesk Email:

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