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To: All Staff and Students

From : Information Technology Unit

Date: 11 May 2017

Notification of Incident – Internet Firewall Failure in WK Campus

Description Due to failure of internet firewall in WK campus, there was service interruption on CPCE systems.
Affected Period : From: 01:10 pm, 11 May 2017 (Thu)
To: 02:20 pm, 11 May 2017 (Thu)
System(s) affected:
  • Website of CPCE
  • Website of HKCC
  • Website of SPEED
  • Website of CPCE Portal
  • Moodle eLearning System
  • Website of CPCE Libraries
  • CPCE Owncloud System
  • Staff Web Hosting Service
  • CPCE Survey System
Status The services resumed normal after reboot the firewall.

Should you have any enquiries, please contact Networking Team at 3746-0566 or ITU Helpdesk at 3746-0818 / 3746-0819 or email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

We apologize for any inconvenience this may cause.

Paul Lo
Networking Team
Information Technology Unit

 

HelpDesk Contact

HHB Campus
12/F, Room 1201
(Mon-Fri : 8:30am to 5:30pm)
11/F, Student Computer Centre
(Mon-Fri : after 5:30pm;
Sat : Whole day)
3746-0818


WK Campus
5/F, South Tower, Student Computer Centre
3746 0819

HelpDesk Email:
pfitoper@cpce-polyu.edu.hk

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