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Publications by BHM Scholars


Customer Relationship Management - A Multifaceted Concept (2020)

Customer Relationship Management - A Multifaceted Concept (2020)

Authored by:  Dr Carmen Sum ka-man

Authored by Dr Carmen Sum, Senior Lecturer of the Division of Business and Hospitality Management, this book consolidates the critical concepts of Customer Relationship Management and integrates them with the latest information and technology about communication and data management. Data privacy and ethics in managing customer relationship are also discussed with a focus on the local business environment.
Principles of Global Supply Chain Management (2019)

Principles of Global Supply Chain Management (2019)

Co-authored by: Mr Joseph Lau, Prof. Adolf Ng, Dr Jorge Acevedo

Co-authored by Mr Joseph Lau, Lecturer, together with two renowned scholars from Canada and Mexico, this book gives undergraduate and sub-degree students an understanding of the concepts and practices of global supply chains.

Journal Papers

Selected Papers in International Journals

Year of Publication Academic Staff Journal Paper
2021 Dr Joseph Lau Lau, Y. Y., Cristina, D., Tang,Y. M. & Ng, A. K. Y. (2021). Maritime undergraduate students: Career expectations and choices, Sustainability, 13, 4297-4315.
Lau, Y. Y., Lu, C. S., & Weng, H. K. (2021). The effects of safety delivery and safety awareness on passenger behavior in the ferry context, Maritime Policy and Management, 48(1), 46-60.
Lau, Y. Y., Tang, Y.M., Chau, K.Y., Vyas, L., Hernandez, S. H. & Wong, S. (2021). COVID-19 Crisis: Exploring community of inquiry in online learning for sub-degree students, Frontiers in Psychology, 12, 1-14.
Chen,Q., Lau, Y. Y., Ge, Y. E., Dulebenets, M. A., Kawasaki, T., & Ng, A. K. Y. (2021). Interactions between Arctic passenger ship activities and emissions, Transportation Research Part D: Transport and Environment, 97, 102925.
Prentice, B., Lau,Y.Y., & Ng, A.K.Y. (2021). Transport airships for scheduled supply and emergency response in the Arctic, Sustainability, 13, 5301-5318.
Jiao,Y., Hou, Y., & Lau, Y. Y. (2021). Segmenting cruise consumers by motivation for an emerging market: A case of China, Frontiers in Psychology, 12, 1-15.
Wong, S., Yeung, J. K. W., Lau, Y. Y. & So, J. (2021). Technical sustainability of cloud-based blockchain integrated with machine learning for supply chain management, Sustainability, 13, 8270-8291.
Panahi, R., Ng, A. K. Y., Afenyo, M., & Lau, Y. Y. (2021). Reflecting on forty years contextual evolution of Arctic port research: The past and now, Transportation Research Part A: Policy and Practice, 144, 189-203.
Theophilus,O., Dulebenets, M. A., Pasha, J., Lau, Y. Y., Fathollahi-Fard, A. M., & Mazaheri, A. (2021). Truck scheduling optimization at a cold-chain cross-docking terminal with product perishability considerations, Computers & Industrial Engineering, 156, 107240.
Pasha, J., Dulebenets, M. A., Fathollahi-Fard, A. M., Tian, G., Lau, Y. Y., Singh, P., Liang, B. (2021). An integrated optimization method for tactical-level planning in liner shipping with heterogeneous ship fleet and environmental considerations, Advanced Engineering Informatics, 48, 101299.
Tang, Y. M., Chen, P. C., Law, K. M. Y., Wu,C. H., Lau, Y. Y., Guan, J., He, D., & Ho, G. T. S. (2021). Comparative studies for students readiness in live online learning during the coronavirus (COVID-19) outbreak in higher education sector, Computers & Education, 168, 104211.
Singh, P., Dulebenets, M. A., Pasha, J., Gonzalez, E. D. R. S., & Lau, Y. Y., & Kampmann R. (2021). Deployment of autonomous trains in rail transportation: Current trends and existing challenges, IEEE Access, 9, 91427-91461.
2020 Dr Chan, Hau-ling Chan, H. L., Wei, X., Guo, S., & Leung, W. H. (2020). Corporate social responsibility (CSR) in fashion supply chains: A multi-methodological study. Transportation Research Part E: Logistics and Transportation Review, 142, 102063.
Shi, X., Chan, H. L., & Dong, C. (2020). Impacts of competition between buying firms on corporate social responsibility efforts: Does competition do more harm than good?. Transportation Research Part E: Logistics and Transportation Review, 140, 101985.
Shi, X., Chan, H. L., & Dong, C. (2020). Value of bargaining contract in a supply chain system with sustainability investment: an incentive analysis. IEEE Transactions on Systems, Man, and Cybernetics: Systems, 50(40), 1622-1634.
Shen, B., Minner, S., Chan, H. L., & Brun, A. (2020). Logistics and supply chain management in the luxury industry. Transportation Research Part E: Logistics and Transportation Review, 143, 102095.
Dr Joseph Lau Lau, Y.Y., Lu, C.S., & Weng, H.K.(2020). The effects of safety delivery on passengers’ behaviors in the ferry context, Maritime Policy and Management.
Jiao, Y., Dulebenets, M.A., & Lau, Y. Y. (2020). Cruise ship safety management in Asian regions: Trends and future outlook, Sustainability, 12(14), 5567-5581.
Dr Daisy Lee,
Dr Peggy Ng
Lee, D., Ng, P., & Bogomolova, S. (2020). The impact of university brand identification and eWOM behaviour on students' psychological well-being: A multi-group analysis among active and passive social media users. Journal of Marketing Management: The Future of Technology in Marketing; Utopia or Dystopia?, 36(3-4), 384-403.
Dr Peggy Ng,
Dr Daisy Lee,
Dr Phoebe Wong
Ng, P., Lee, D., Wong, P., & Lam, R. (2020). Making a Higher Education Institution Choice: Differences in the Susceptibility to Online Information on Students’ Advice Seeking Behavior, Online Information Review.
Dr Bruce Tsui Fung, C., Tsui, B., Hon, A.H.Y. (2020). Crisis management: a case study of disease outbreak in the Metropark Hotel group,  Asia Pacific Journal of Tourism Research, 25(10).
Dr Helen Wong,
Dr Carmen Sum
Ng, J.C.K., Au, A.K.Y., Wong, H. S.M., Sum, C.K.M., & Lau, V.C.Y. (2020). Does Dispositional Envy make You Flourish More (or Less) in Life? An Examination of its Longitudinal Impact and Mediating Mechanisms among Adolescents and Young Adults, Journal of Happiness Studies.
Dr Xu, Jing Bill Xu, J.B., Loi, C., & Kong, F. (2020). The Effects of Perceptions of Flagshipness and Iconicity on Word-of-mouth for Attractions and Destinations, Journal of Vacation Marketing, 26(1), 96-107.
2019 Dr Chan Hau-ling Ren, S., Chan, H., & Siqin, T. (2019). Demand forecasting in retail operations for fashionable products: methods, practices, and real case study. Annals of Operations Research, 1-17.
Shen, B., Choi, T., & Chan, H. (2019). Selling green first or not? A Bayesian analysis with service levels and environmental impact considerations in the Big Data Era. Technological Forecasting and Social Change, 144, 412-420.
Dr Chammy Lau Lau, C., & Li, Y. (2019). Analyzing the effects of an urban food festival: A place theory approach. Annals of Tourism Research, 74, 43-55.
Dr Joseph Lau Sun, X., Xu, M., Lau, Y. Y., & Gauri, D. (2019). Cruisers’ satisfaction with shore experience: An empirical study on a China-Japan itinerary. Ocean and Coastal Management, 181, 1-10.
Sun, X., Yip, T. L., & Lau, Y. Y. (2019). Location Characteristics of Cruise Terminals in China: A Lesson from Hong Kong and Shanghai. Sustainability, 11(18), 5056.
He, D., Zheng, M., Cheng, W., Lau, Y. Y., & Yin, Q. (2019). Interaction between higher education outputs and industrial structure evolution: Evidence from Hubei province, China. Sustainability, 11(10), 2923.
Dr Ken Peng Lin, P. M., Peng, K. L., Ren, L., & Lin, C. W. (2019). Hospitality co-creation with mobility-impaired people. International Journal of Hospitality Management, 77, 492-503.
Dr Bill Xu Yan, L., Xu, J. B., Sun, Z., & Xu, Y. (2019). Street art as alternative attractions: A case of the East Side Gallery. Tourism Management Perspectives, 29, 76-85.
Dr Simon Yuen Chen, I. S., Fung, P. K., & Yuen, S. S. (2019). Dynamic capabilities of logistics service providers: Antecedents and performance implications. Asia Pacific Journal of Marketing and Logistics, 31(4), 1058-1075.