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To: All Staff and Students

From : Information Technology Unit

Date: 19 May 2017

Notification of Incident - Interruption of Network Service

Owing to system patching exercise by PolyU ITS, there will be a service interruption on the captioned systems, details are as follows,

Description: Due to the problem of network devices, network connection is not available on 5/F to 8/F of HHB campus.
Date and Time: From: 08:15 am, 19 May 2017 (Fri)
System(s) affected:
  • Network connection of computers
  • CPCE campus Wi-Fi
  • Express Printing
  • IP phone service
    on 5/F to 8/F of HHB campus.
Status We are diagnosing the problem and will resume it as soon as possible.

Should you have any enquiries, please contact Networking Team at 3746-0566 or ITU Helpdesk at 3746-0818 / 3746-0819 or email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

We apologize for any inconvenience this may cause.

Paul Lo
Networking Team
Information Technology Unit


HelpDesk Contact

HHB Campus
12/F, Room 1201
(Mon-Fri : 8:30am to 5:30pm)
11/F, Student Computer Centre
(Mon-Fri : after 5:30pm;
Sat : Whole day)

WK Campus
5/F, South Tower, Student Computer Centre
3746 0819

HelpDesk Email:

This e-mail address is being protected from spam bots, you need JavaScript enabled to view it


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