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To: All Staff and Students

From : Information Technology Unit

Date: 15 Jun 2017

Notification of Maintenance – Upgrade of Firmware of IP Phone

Description Due to the upgrade of firmware for IP phone set, there will be an interruption to IP phone service and network service.
Affected Period : For HHB users, 11:00 P.M. 19 Jun 2017 to 04:00 A.M. 20 Jun 2017
For WK users, 11:00 P.M. 20 Jun 2017 to 04:00 A.M. 21 Jun 2017
System(s) affected: IP Phone and network connection to PC will be disconnected for short period of time during upgrading.
Additional Information After the firmware upgrade, a new feature called Broadsoft Phone Directory will be added to your IP phone set. You may search staff’s phone number on the directory; Button to enable call transfer will be changed.

User guide: https://ssoportal.cpce-polyu.edu.hk/sso/sso.jsp?url=http://it-training.cpce-polyu.edu.hk/mod/book/view.php?id=137

Should you have any enquiries, please contact Networking Team at 3746-0566 or ITU Helpdesk at 3746-0818 / 3746-0819 or email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

We apologize for any inconvenience this may cause.

Paul Lo
Networking Team
Information Technology Unit


HelpDesk Contact

HHB Campus
12/F, Room 1201
(Mon-Fri : 8:30am to 5:30pm)
11/F, Student Computer Centre
(Mon-Fri : after 5:30pm;
Sat : Whole day)

WK Campus
5/F, South Tower, Student Computer Centre
3746 0819

HelpDesk Email:

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