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To: All Staff and Students

From : Information Technology Unit

Date: 1 November 2017

Notification of Incident - Service Interruption at WK Campus

Description: Due to misconfiguration of internal firewall at WK campus, IT services such as Moodle, student portal which requires CPCE Federation Authentication were out of service for WK campus users.
Period: From: 06:30 pm, 31 Oct 2017 (Tue)
To: 09:50 am, 16 Sept 2017 (Fri)
Status The services resumed normal after correction of the configuration.

Should you have any enquiries, please contact Networking Team at 3746-0566 or ITU Helpdesk at 3746-0818 / 3746-0819 or email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

We apologize for any inconvenience this may cause.

Paul Lo
Networking Team
Information Technology Unit

 

HelpDesk Contact

HHB Campus
11/F, Student Computer Centre
(Mon-Fri : after 5:30pm;
Sat : Whole day)
3746-0818


WK Campus
5/F, South Tower, Student Computer Centre
3746 0819

HelpDesk Email:
pfitoper@cpce-polyu.edu.hk

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