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Overview of Student Barometer 2021 Results


CPCE participated in the Student Barometer (SB) exercise for the seventh consecutive year, and its performance was on par with the global and Asian benchmarks in various aspects of students’ experience.  

The SB exercise, conducted by the independent research company “i-graduate”, is a global survey1 of students’ experience in the areas of arrival, learning, living, support, and the institutions’ response to COVID-19. In 2021, CPCE received an overall local student satisfaction rate2 of 85.8%, higher than last year’s 83.6% and comparable with this year’s global and Asian benchmarks.

Among the local students of the participating institutions, the survey revealed that:

  • In learning elements, CPCE attained a high average student satisfaction rate of 88.0%3, which was on par with the global benchmark of 88.1% and the Asian benchmark of 90.1%.
  • Of the 36 individual learning elements, CPCE outperformed both the global and Asian benchmarks in 9 of them; “Online Lectures” attained the highest rate of 94.6%, much higher than the global benchmark of 87.0% and the Asian benchmark of 90.5%.  Besides, CPCE achieved a satisfaction rate of 90% or above in 17 elements, with the majority of them showing a significant improvement over last year’s ratings, including “Online Study Materials”, “Online Tutorials”, “The Quality of Lectures”, “Programme Content”, and “Academic’s English”.
  • With respect to “Careers Advisory Service” under the area of support, CPCE continued to receive a very high student satisfaction rate of 96.7%, better than both the global benchmark of 91.3% and the Asian benchmark of 94.6%.  Moreover, 9 out of 11 elements of support services recorded a rate above 90%.

The bar graph below shows some essential elements that CPCE performed above the global and Asian benchmarks for local students in the SB 2021: 

Essential Elements Where CPCE Performs Above Asian and Global Benchmarks

SB Survey 2021 received more than 75,500 responses from students of 107 universities/institutions in 15 countries.

Overall student satisfaction rate refers to the percentage of respondents who indicated they were “satisfied” or “very satisfied” regarding the question, “Overall, how satisfied are you with all aspects of your experience at your university/institution?”.

Average satisfaction rate of respondents over 36 learning elements assessed in the survey.