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BHM學者著作

書籍

Customer Relationship Management - A Multifaceted Concept (2020)

Customer Relationship Management - A Multifaceted Concept (2020)

作者: 沈嘉敏博士

本書由工商及款待業管理學部高級講師沈嘉敏博士撰寫,從市場學的不同角度去解構顧客關係管理,並介紹一些關鍵概念,帶出溝通和數據管理方面的最新資訊和技術,在顧客關係管理中的角色。本書亦根據本地營商環境,探討顧客關係管理牽涉的數據私隱和道德規範問題。
Principles of Global Supply Chain Management (2019)

Principles of Global Supply Chain Management (2019)

作者:劉銳業先生、吳蓋宇教授、Jorge Acevedo博士

本書由講師劉銳業先生與兩位分別來自加拿大和墨西哥的著名學者聯合撰寫,針對學士學位和副學位學生為主要對象,介紹全球供應鏈的概念和實踐。

期刊論文

國際期刊論文選集

刊登年份 教員 期刊論文
2021 劉銳業博士 Lau, Y. Y., Cristina, D., Tang,Y. M. & Ng, A. K. Y. (2021). Maritime undergraduate students: Career expectations and choices, Sustainability, 13, 4297-4315.
Lau, Y. Y., Lu, C. S., & Weng, H. K. (2021). The effects of safety delivery and safety awareness on passenger behavior in the ferry context, Maritime Policy and Management, 48(1), 46-60.
Lau, Y. Y., Tang, Y.M., Chau, K.Y., Vyas, L., Hernandez, S. H. & Wong, S. (2021). COVID-19 Crisis: Exploring community of inquiry in online learning for sub-degree students, Frontiers in Psychology, 12, 1-14.
Chen,Q., Lau, Y. Y., Ge, Y. E., Dulebenets, M. A., Kawasaki, T., & Ng, A. K. Y. (2021). Interactions between Arctic passenger ship activities and emissions, Transportation Research Part D: Transport and Environment, 97, 102925.
Prentice, B., Lau,Y.Y., & Ng, A.K.Y. (2021). Transport airships for scheduled supply and emergency response in the Arctic, Sustainability, 13, 5301-5318.
Jiao,Y., Hou, Y., & Lau, Y. Y. (2021). Segmenting cruise consumers by motivation for an emerging market: A case of China, Frontiers in Psychology, 12, 1-15.
Wong, S., Yeung, J. K. W., Lau, Y. Y. & So, J. (2021). Technical sustainability of cloud-based blockchain integrated with machine learning for supply chain management, Sustainability, 13, 8270-8291.
Panahi, R., Ng, A. K. Y., Afenyo, M., & Lau, Y. Y. (2021). Reflecting on forty years contextual evolution of Arctic port research: The past and now, Transportation Research Part A: Policy and Practice, 144, 189-203.
Theophilus,O., Dulebenets, M. A., Pasha, J., Lau, Y. Y., Fathollahi-Fard, A. M., & Mazaheri, A. (2021). Truck scheduling optimization at a cold-chain cross-docking terminal with product perishability considerations, Computers & Industrial Engineering, 156, 107240.
Pasha, J., Dulebenets, M. A., Fathollahi-Fard, A. M., Tian, G., Lau, Y. Y., Singh, P., Liang, B. (2021). An integrated optimization method for tactical-level planning in liner shipping with heterogeneous ship fleet and environmental considerations, Advanced Engineering Informatics, 48, 101299.
Tang, Y. M., Chen, P. C., Law, K. M. Y., Wu,C. H., Lau, Y. Y., Guan, J., He, D., & Ho, G. T. S. (2021). Comparative studies for students readiness in live online learning during the coronavirus (COVID-19) outbreak in higher education sector, Computers & Education, 168, 104211.
Singh, P., Dulebenets, M. A., Pasha, J., Gonzalez, E. D. R. S., & Lau, Y. Y., & Kampmann R. (2021). Deployment of autonomous trains in rail transportation: Current trends and existing challenges, IEEE Access, 9, 91427-91461.
2020 陳巧玲博士 Chan, H. L., Wei, X., Guo, S., & Leung, W. H. (2020). Corporate social responsibility (CSR) in fashion supply chains: A multi-methodological study. Transportation Research Part E: Logistics and Transportation Review, 142, 102063.
Shi, X., Chan, H. L., & Dong, C. (2020). Impacts of competition between buying firms on corporate social responsibility efforts: Does competition do more harm than good?. Transportation Research Part E: Logistics and Transportation Review, 140, 101985.
Shi, X., Chan, H. L., & Dong, C. (2020). Value of bargaining contract in a supply chain system with sustainability investment: an incentive analysis. IEEE Transactions on Systems, Man, and Cybernetics: Systems, 50(40), 1622-1634.
Shen, B., Minner, S., Chan, H. L., & Brun, A. (2020). Logistics and supply chain management in the luxury industry. Transportation Research Part E: Logistics and Transportation Review, 143, 102095.
劉銳業博士 Lau, Y.Y., Lu, C.S., & Weng, H.K.(2020). The effects of safety delivery on passengers’ behaviors in the ferry context, Maritime Policy and Management.
Jiao, Y., Dulebenets, M.A., & Lau, Y. Y. (2020). Cruise ship safety management in Asian regions: Trends and future outlook, Sustainability, 12(14), 5567-5581.
李雪梅博士
吳美蘭博士
 
Lee, D., Ng, P., & Bogomolova, S. (2020). The impact of university brand identification and eWOM behaviour on students' psychological well-being: A multi-group analysis among active and passive social media users. Journal of Marketing Management: The Future of Technology in Marketing; Utopia or Dystopia?, 36(3-4), 384-403.
吳美蘭博士
李雪梅博士
黃慧心博士
 
Ng, P., Lee, D., Wong, P., & Lam, R. (2020). Making a Higher Education Institution Choice: Differences in the Susceptibility to Online Information on Students’ Advice Seeking Behavior, Online Information Review.
徐俊文博士 Fung, C., Tsui, B., Hon, A.H.Y. (2020). Crisis management: a case study of disease outbreak in the Metropark Hotel group,  Asia Pacific Journal of Tourism Research, 25(10).
黃舜敏博士
沈嘉敏博士
 
Ng, J.C.K., Au, A.K.Y., Wong, H. S.M., Sum, C.K.M., & Lau, V.C.Y. (2020). Does Dispositional Envy make You Flourish More (or Less) in Life? An Examination of its Longitudinal Impact and Mediating Mechanisms among Adolescents and Young Adults, Journal of Happiness Studies.
徐景博士 Xu, J.B., Loi, C., & Kong, F. (2020). The Effects of Perceptions of Flagshipness and Iconicity on Word-of-mouth for Attractions and Destinations, Journal of Vacation Marketing, 26(1), 96-107.
2019 陳巧玲博士 Ren, S., Chan, H., & Siqin, T. (2019). Demand forecasting in retail operations for fashionable products: methods, practices, and real case study. Annals of Operations Research, 1-17.
Shen, B., Choi, T., & Chan, H. (2019). Selling green first or not? A Bayesian analysis with service levels and environmental impact considerations in the Big Data Era. Technological Forecasting and Social Change, 144, 412-420.
劉恩臨博士 Lau, C., & Li, Y. (2019). Analyzing the effects of an urban food festival: A place theory approach. Annals of Tourism Research, 74, 43-55.
劉銳業博士 Sun, X., Xu, M., Lau, Y. Y., & Gauri, D. (2019). Cruisers’ satisfaction with shore experience: An empirical study on a China-Japan itinerary. Ocean and Coastal Management, 181, 1-10.
Sun, X., Yip, T. L., & Lau, Y. Y. (2019). Location Characteristics of Cruise Terminals in China: A Lesson from Hong Kong and Shanghai. Sustainability, 11(18), 5056.
He, D., Zheng, M., Cheng, W., Lau, Y. Y., & Yin, Q. (2019). Interaction between higher education outputs and industrial structure evolution: Evidence from Hubei province, China. Sustainability, 11(10), 2923.
彭康麟博士 Lin, P. M., Peng, K. L., Ren, L., & Lin, C. W. (2019). Hospitality co-creation with mobility-impaired people. International Journal of Hospitality Management, 77, 492-503.
徐景博士 Yan, L., Xu, J. B., Sun, Z., & Xu, Y. (2019). Street art as alternative attractions: A case of the East Side Gallery. Tourism Management Perspectives, 29, 76-85.
袁尚文博士 Chen, I. S., Fung, P. K., & Yuen, S. S. (2019). Dynamic capabilities of logistics service providers: Antecedents and performance implications. Asia Pacific Journal of Marketing and Logistics, 31(4), 1058-1075.