| Service Type | Service Standard | |
| 1 | Placement of local recruitment advertisement | On Friday/Saturday (except public holidays) if draft advertisement from unit is received by the end of Monday of the same week |
| 2 | Submit documents for seeking approval for new appointment, upon receipt of all relevant documents | Within 3 working days |
| 3 | Issue letter of appointment to new appointee, upon receipt of approval, funding confirmation and other relevant documents including acceptance of verbal/email offer by the appointee | Within 3 working days |
| 4 | Issue letter of further appointment to serving staff, upon receipt of approval and funding confirmation Note: For academic staff, such service will be processed according to the schedule of the relevant annual exercise. | Within 3 working days |
| 5 | Issue Staff ID card upon staff assumption of duty after receipt of all necessary supporting documents, e.g. personnel record form, assumption slip, etc. | Within 2 working days |
| 6 | Issue end of service letter to staff on resignation upon receipt of relevant information from Head of Unit, e.g. endorsement on last day of service, confirmation of leave arrangement, etc. | Within 5 working days |